Self Storage Swiss Cottage Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Swiss Cottage provides self storage facilities and associated services, including assistance related to removal and moving activities within our general service area. By making a booking, using a storage unit, or arranging any related services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company entering into an agreement with Self Storage Swiss Cottage for storage and any related services.
We, us, our means Self Storage Swiss Cottage.
Unit means the storage space or locker allocated to the Customer.
Services means the provision of storage facilities and any related services we may offer from time to time, including but not limited to assistance with loading, unloading, or coordination with removal providers.
Agreement means the contract between the Customer and Self Storage Swiss Cottage, comprising these Terms and Conditions and any written confirmation or storage licence we issue to you.
2. Scope of Services
We provide secure self storage Units and may offer additional services that support the use of storage for home or business moves, including short term storage between properties and storage in connection with removal or relocation activities. Any removal or transport services are either provided directly under these Terms or, where applicable, by third party providers with whom you contract separately.
We do not guarantee the availability of any particular size of Unit or any additional services until a booking has been confirmed in writing. We may update, vary, or withdraw services at any time, but this will not affect existing confirmed bookings except where reasonably necessary and in accordance with these Terms.
3. Booking Process
3.1 You may request a booking for storage and any related services by contacting us or by completing our online or in person booking process. All bookings are subject to availability and our acceptance.
3.2 A booking is only confirmed when we issue written confirmation and, where required, have received any initial payment or deposit we specify. We reserve the right to refuse any booking at our discretion.
3.3 As part of the booking process, you agree to provide accurate and up to date information, including your full name, address, and payment details. You must promptly notify us of any changes to your details.
3.4 If your booking involves timed access, loading bays, or coordination with removal services, you must ensure that requested dates and times are accurate and that you, your authorised representatives, or your chosen removals provider adhere to the agreed schedule.
4. Access and Use of the Unit
4.1 Once your booking is confirmed and any required payments have been made, you will be granted access to the allocated Unit during our opening hours or as otherwise agreed.
4.2 You are responsible for the safe use of your Unit and the security of your own locks, keys, and access codes. You must not share access credentials with unauthorised persons.
4.3 You agree to use the Unit solely for the storage of goods and not for residence, office use, or any unlawful purpose. You must not carry out any business activity that creates disturbance, noise, or risk to others.
4.4 We may relocate you to an alternative Unit of similar or larger size where reasonably required for operational reasons. Where possible we will give you reasonable notice and we will bear the reasonable costs of the transfer.
5. Booking Changes and Cancellations
5.1 You may request changes to your booking, including start dates, Unit size, or duration, subject to availability and any change in applicable charges.
5.2 You may cancel a storage booking prior to the agreed start date by giving us written notice. Where you cancel within the notice period specified in your confirmation or licence, any applicable cancellation charges will apply. In the absence of a specific notice period, a minimum of 7 days notice prior to the start date is required to avoid a cancellation fee equivalent to up to one weeks storage charges.
5.3 If you cancel removal related timing or access appointments without adequate notice, we may charge a reasonable administration or late cancellation fee, particularly where operational resources have been reserved for your use.
5.4 We may cancel your booking or terminate the Agreement before or after the start date by giving you reasonable notice where you are in breach of these Terms, where we are unable to provide the Unit for reasons beyond our reasonable control, or where we reasonably consider that your use of the storage or services may be unlawful or unsafe. In such circumstances we will, where appropriate, refund any prepaid charges for unused services, less any sums properly due to us.
6. Duration and Termination
6.1 The Agreement runs from the start date specified in your confirmation or licence and continues until terminated by either party in accordance with these Terms.
6.2 Unless otherwise agreed, you may terminate the Agreement by giving us no less than 7 days written notice. Rent and charges remain payable until the end of the notice period and you must vacate the Unit, removing all goods and leaving it in clean and tidy condition.
6.3 We may terminate the Agreement immediately if you fail to pay any sum due, commit a serious or persistent breach of these Terms, or engage in activities that present a risk to safety, security, or the lawful operation of our facility.
6.4 On termination, if you do not remove your goods by the agreed date, we may deny you access and exercise our rights of lien and sale as set out in these Terms, after providing any legally required notices.
7. Payments and Charges
7.1 Storage charges are payable in advance, either weekly, monthly, or for such other billing period as stated in your confirmation or licence. Charges for any additional services, including removal related assistance, will be payable as specified at the time of booking or as subsequently agreed.
7.2 Payment must be made by an accepted method. You authorise us to take recurring payments for ongoing storage and agreed services using the payment method you provide, unless we agree alternative arrangements.
7.3 If payment is not received by the due date, we may charge interest on overdue sums at a reasonable rate and apply an administration fee for late or failed payments.
7.4 We may from time to time review and vary our charges. Any change to storage charges will be notified to you in advance and will take effect from the start of your next billing period. You may terminate the Agreement before the new charges apply if you do not accept the change, following the normal notice procedure.
8. Customer Responsibilities
8.1 You are responsible for ensuring that goods stored are adequately packed, protected, and insured. We strongly recommend that you obtain suitable insurance cover for all goods stored and for any removal or transport activities, whether arranged through us or independently.
8.2 You must not store perishable, flammable, explosive, corrosive, illegal, or otherwise prohibited or hazardous items. This includes, without limitation, gas bottles, firearms, ammunition, chemicals, waste, animals, plants, or any items that may emit fumes, leak, or cause contamination.
8.3 You must comply with all instructions and site rules notified to you regarding health and safety, access, parking, and use of loading areas, including any rules relevant to external removal personnel.
8.4 You are responsible for the conduct of any person you allow onto the premises, including family members, employees, contractors, or removal companies, and you must ensure that they comply with these Terms and any site rules.
9. Waste Regulations and Prohibited Disposal
9.1 You must not use the Unit or any common areas to store or dispose of domestic waste, commercial refuse, or construction debris, except as expressly permitted under our site rules.
9.2 Any disposal of items must comply with applicable waste and recycling regulations. You must not leave unwanted items in corridors, loading bays, car parks, or communal areas.
9.3 If you abandon goods or leave waste on the premises, we may remove and dispose of them at your cost. You will be responsible for any reasonable cleaning, disposal, or environmental charges arising from your breach of this clause.
9.4 Where we offer any waste or recycling services as an optional extra, these services will be subject to additional charges and conditions which we will communicate to you separately.
10. Our Liability
10.1 We will provide the storage facilities and any associated services with reasonable care and skill. However, we do not assume responsibility for the loss, theft, or damage of any goods stored, except where caused directly by our negligence or breach of duty and only to the extent permitted by law.
10.2 You acknowledge that you are in the best position to determine the value and importance of goods stored and to insure them appropriately. Our total liability for any loss or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable sum, which shall not exceed the aggregate storage charges paid by you in the 6 months prior to the event giving rise to the claim, unless otherwise agreed in writing or required by law.
10.3 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the use of the Unit or any related services.
10.4 We are not liable for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to fire, flood, adverse weather, power failure, industrial disputes, or restrictions imposed by authorities.
11. Customer Indemnity
11.1 You shall indemnify us against all claims, costs, damages, and expenses arising from your use of the Unit or the premises, including any action by third parties or authorities, to the extent that such claims arise from your breach of these Terms, your negligence, or your failure to comply with applicable laws and regulations.
12. Lien and Sale of Goods
12.1 We have a lien over your goods in the Unit for all amounts you owe us under the Agreement. If any sum is overdue, we may deny you access to the Unit and your goods until all outstanding sums are paid in full.
12.2 If any amount remains outstanding for a period specified in your licence or confirmation, or, in the absence of such specification, for at least 30 days, we may, after giving any legally required notices, sell or otherwise dispose of some or all of your goods to recover sums due and the costs of sale or disposal.
12.3 Any balance remaining after settlement of amounts owed and costs will be returned to you upon request, provided you contact us and provide appropriate identification. If, after reasonable efforts, we are unable to return the balance, we may deal with it in accordance with applicable law.
13. Insurance
13.1 We strongly recommend that you maintain insurance that adequately covers your goods for their full replacement value while they are stored with us and during any associated removal or transport activities.
13.2 Where we facilitate or offer insurance cover, it will be subject to separate terms, conditions, and exclusions. You are responsible for checking that any such insurance meets your requirements.
14. Removal and Transport Coordination
14.1 If we assist you in coordinating with a removal company or provide related handling services, we do so to support your use of storage only. Unless expressly agreed, any contract for actual removal or transport services is between you and the removal provider.
14.2 We are not responsible for the acts or omissions of independent removal companies, nor for any loss or damage occurring while goods are in transit under a separate contract with such providers.
14.3 You must ensure that any removal company you use complies with our site rules when accessing our premises, including rules concerning parking, loading, safety, and waste.
15. Personal Data
15.1 We will collect and process your personal data in order to manage your booking, administer your Agreement, take payment, and maintain site security. This may include the use of CCTV and access control systems.
15.2 We will handle your personal data in accordance with applicable data protection laws and our privacy practices as communicated to you from time to time.
16. Complaints and Dispute Resolution
16.1 If you have any concerns or complaints regarding our services, you should raise them with us promptly so that we can investigate and, where appropriate, seek to resolve the issue.
16.2 We will handle complaints fairly and reasonably and may propose appropriate remedies where we identify that our service has fallen below the standards reasonably expected.
17. Variations to these Terms
17.1 We may update or amend these Terms from time to time. Any changes will not apply retrospectively to past periods of storage but will apply to ongoing and future use of our services once notified to you.
17.2 Where the changes are significant and affect your existing Agreement, we will give you reasonable notice and you may terminate the Agreement in accordance with the standard notice provisions if you do not accept the updated Terms.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, the Agreement, or the use of our storage and related services.
19. General Provisions
19.1 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19.2 No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy.
19.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations where this does not reduce the level of service provided to you.
19.4 These Terms, together with any written confirmation or licence issued to you, constitute the entire agreement between you and us regarding the provision of storage and related services, and supersede any prior discussions or representations, whether written or oral.
