Selfstorage Swisscottage Terms and Conditions
These Terms and Conditions set out the basis on which storage services are provided by Selfstorage Swisscottage. They are designed to help customers understand the booking process, payment obligations, cancellation rights, responsibility for goods, waste handling rules, and the legal framework that applies to the storage agreement. By making a booking, the customer agrees to comply with these terms in full. If there is any inconsistency between a booking confirmation and these terms, the written terms will apply unless expressly stated otherwise in writing. The customer should read the entire agreement carefully before reserving a unit or placing goods into storage.
In these terms, references to “we”, “us”, and “our” mean the storage provider, while “you” and “your” mean the customer named on the booking. The term storage unit refers to the locked or assigned space rented by the customer, whether used for short-term or long-term self storage. The customer is responsible for ensuring that all goods stored are lawful, safe, and suitable for storage in a shared facility. These terms apply to all storage services, any related access arrangements, and any additional services that may be offered from time to time.
By entering into a storage agreement, you confirm that you are at least 18 years old and have authority to store the goods placed in the unit. Where a business customer books on behalf of a company, the individual arranging the booking confirms that they have authority to bind the company. The selfstorage Swisscottage service may request identification, address verification, and other reasonable information before confirming the booking or granting access. We may decline a booking if the requested information is not provided or if the proposed use of the unit appears inconsistent with these terms.
1. Booking Process
Bookings for self storage at Swisscottage are generally made by completing the reservation process and accepting the applicable terms at the time of booking. A booking is not confirmed until we accept it and, where required, the initial payment or deposit has been received. The booking may be made for a specific unit size, subject to availability, and we reserve the right to offer a reasonable alternative if the requested unit is unavailable. Any quoted price may depend on the term selected, the date the storage begins, and any promotional conditions that apply at the time.
When you submit a booking, you must provide accurate and complete information, including your name, contact details, identity information, and any relevant billing information. If details change, you must update them promptly. We may rely on the information provided to communicate notices, invoices, access instructions, or changes affecting the storage agreement. If false or misleading information is provided, we may suspend access, terminate the agreement, or refuse further services, subject to applicable law.
Access, Occupation, and Use
The storage unit remains under your control throughout the hire period, but we may impose access rules, security procedures, and operational conditions for the safety and management of the facility. You must not share access credentials, keys, or codes with unauthorised persons. The unit must only be used for the storage of items that are permitted under these terms and for lawful purposes. Any change in the nature of goods stored, or the use of the unit for a different purpose, must be approved in advance where relevant.
Bookings are subject to availability and may be limited during peak periods. We may require a minimum storage term, and where a reservation is held for a limited time only, failure to complete the required steps within that period may result in automatic cancellation. If you do not occupy the unit on the agreed start date, the booking may still be charged from that date unless otherwise agreed in writing. Where a discount or introductory rate has been applied, that rate only remains valid if you meet the stated conditions.
We may carry out internal checks for security, legal compliance, and fraud prevention before finalising a booking. These checks may include validating payment methods or confirming identity details. The customer agrees that such checks are a normal part of the booking process for self storage services and may be necessary to protect the facility, staff, and other customers. We are not responsible for delays caused by incomplete information, payment failures, or circumstances outside our reasonable control.
Any special request, including changes to move-in dates, unit size, or billing arrangements, must be approved by us. We may refuse changes where they would create operational difficulty, reduce security, or conflict with the terms of any promotion. The booking confirmation should be checked carefully, and any errors should be reported promptly. Continued use of the service after confirmation will be treated as acceptance of the agreed booking details.
2. Payments and Charges
All fees for Selfstorage Swisscottage are due in advance unless stated otherwise. Charges may include storage rent, administration fees, deposits, lock charges, late-payment charges, insurance-related charges where applicable, and any other amounts identified in the booking confirmation or price list. Payment methods accepted may vary, and we may require a valid payment method to be kept on file for recurring charges or outstanding balances. Failure to maintain a valid payment method may affect access to the unit.
Prices may be reviewed from time to time. Where a fixed-term discount, special rate, or introductory offer applies, the conditions of that offer will be stated at the time of booking. If the agreed initial period ends, standard rates may apply automatically unless the customer has arranged a new term. We will give reasonable notice of price changes where notice is required by law or by the terms of the agreement. Continued occupancy after the end of a notice period will usually mean acceptance of the revised rate.
Late or failed payments may result in interest, administrative fees, restricted access, or termination of the agreement, subject to any legal limits that apply. If a payment is returned, reversed, or charged back without proper basis, you must promptly settle the amount owed together with any reasonable costs incurred as a result. We may apply any lawful payment received first to older outstanding sums, then to current charges, and then to any ancillary fees or costs due.
Deposits and Additional Costs
Where a deposit is required, it will normally be held against unpaid rent, damage, cleaning costs, missing equipment, or other breaches of the agreement. If no sums are owed when the agreement ends, the balance of the deposit will be returned within a reasonable period after inspection and final account reconciliation. The customer is responsible for all reasonable costs arising from misuse of the unit, breach of waste rules, prohibited items, emergency intervention, or the recovery of unpaid amounts. These charges may be deducted from the deposit where permitted.
You must pay all invoices and recurring fees by the due date stated on the invoice or booking schedule. If the payment is not received on time, we may apply a reasonable late-payment procedure, which can include reminders, suspension of access, and termination where necessary. Reinstatement of access after a payment default may be subject to full settlement of outstanding sums and any associated costs. Nothing in these terms removes any rights we may have to recover debts in accordance with the law.
Occasionally, pricing errors may occur. If we discover a genuine error in the price or billing information, we may correct it and inform you as soon as reasonably practical. Where the corrected price is unacceptable to you, you may cancel the booking before taking possession of the unit, subject to any non-refundable charges that have already been incurred lawfully. If you have already moved in, continued use of the unit after notice of the correction may be treated as acceptance of the revised terms.
3. Cancellations and Termination
Cancellations by the customer should be made in accordance with the notice requirements stated in the booking confirmation or the applicable rental period. If no specific notice period is given, reasonable written notice must be provided before the intended end date. Charges already incurred up to the termination date remain payable. Any prepaid rent beyond the termination date may be refundable only where the agreement or applicable law requires it and subject to deductions for outstanding sums or damage caused by the customer.
We may terminate or suspend the agreement immediately, or on reasonable notice where appropriate, if you breach these terms, fail to pay amounts due, store prohibited goods, misuse the unit, or otherwise create a safety, legal, or operational risk. If termination occurs because of a serious breach, we may restrict access, require removal of goods, or take steps allowed by law to deal with the contents of the unit. Where goods remain after termination, you must remove them promptly, and any continued occupation may give rise to further charges.
If the agreement ends for any reason, you must return all keys, access devices, and any facility property in your possession, and you must leave the unit clean and empty unless otherwise agreed. We may inspect the unit after you vacate it and may charge for cleaning, repairs, or waste removal if the condition of the unit falls below a reasonable standard. Ending the agreement does not affect any rights or liabilities that arose before termination.
Customer Responsibilities on Exit
When vacating the storage unit, you remain responsible for ensuring that no goods, packaging, liquids, or waste are left behind. The unit must be returned in the condition it was provided, allowing for fair wear and tear only. If we must remove abandoned items, dispose of waste, or recover items left in the unit, we may charge the customer for all reasonable related costs. We also reserve the right to deal with abandoned goods in accordance with the law and any contractual rights available to us.
4. Liability and Risk
The customer stores goods at their own risk, except to the extent that liability cannot lawfully be excluded or limited. While we take reasonable steps to maintain a secure facility and operate appropriate procedures, we do not guarantee against theft, loss, damage, deterioration, fire, flood, pests, mould, condensation, or other events outside our reasonable control. Customers should ensure that goods are packed, protected, and insured appropriately for storage. We strongly recommend that you maintain your own insurance cover for the full replacement value of the items stored.
We are not responsible for indirect, consequential, or purely economic losses such as loss of profit, business interruption, or loss of opportunity, except where such exclusion is prohibited by law. Our total liability for direct loss or damage caused by our negligence or breach of contract will be limited to the amount permitted by law and, where appropriate, may be capped at a reasonable level related to the value of the service provided. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
The customer must not store items of exceptional value unless prior written consent is given and appropriate insurance or security arrangements are in place. You are responsible for creating and keeping an accurate inventory of stored goods. If you choose to store fragile, perishable, or sensitive items, you do so at your own risk and must take all necessary precautions. We are not liable for damage caused by improper packing, unsuitable containers, inherent defects in the goods, or any failure by the customer to observe storage instructions.
You warrant that all goods placed into self storage are your property or that you have authority from the owner to store them. You must not store any goods that are stolen, counterfeit, illegal, hazardous, environmentally harmful, or otherwise prohibited. Prohibited goods may include, without limitation, explosives, firearms, drugs, flammable liquids, live animals, food intended for consumption, and items that may attract pests or create contamination. If prohibited goods are discovered, we may remove, isolate, or report them as required by law.
Waste regulations are an important part of these terms. The customer must not abandon waste, packaging, liquids, batteries, electrical items, chemicals, or other controlled materials in or around the unit unless expressly permitted. All waste must be removed by the customer and disposed of lawfully through suitable collection or recycling routes. You must comply with all relevant UK waste laws and must not leave hazardous or contaminated items at the facility. Any cleaning, containment, removal, transport, disposal, or remediation work required because of non-compliance may be charged to you.
5. Waste, Hazardous Materials, and Environmental Compliance
The customer agrees to comply with all applicable environmental and waste-disposal obligations while using the service. No item may be disposed of on-site unless we have expressly agreed in writing. Batteries, paints, oils, solvents, gas cylinders, asbestos, biomedical waste, and similar substances require specialist handling and must not be brought into the facility unless clearly permitted and stored in full compliance with law. If any item leaks, spills, smells, or creates a nuisance, you must notify us immediately and take all reasonable steps to limit further harm.
Where we reasonably believe waste has been left, mixed with stored goods, or removed in breach of these terms, we may arrange appropriate disposal or specialist treatment and recover the full reasonable cost from the customer. We may also suspend access until the issue is resolved. You must indemnify us against claims, losses, penalties, or clean-up costs arising from your breach of waste rules or environmental obligations, except where those matters are caused by our negligence or another liability that cannot be excluded by law.
6. General Legal Terms
These terms form the entire agreement between the parties in relation to the storage service, except for any matters that are required by law or expressly agreed in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or remedy immediately does not mean we waive that right or remedy. Any waiver must be in writing and will apply only to the specific circumstance stated.
We may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will normally apply to that booking, unless a change in law requires immediate amendment. Customers are responsible for reviewing the current terms before renewing or extending a storage arrangement. If a change materially affects your rights, we will apply it only to the extent allowed by law and the contract.
Any notice given under these terms may be provided in writing, including by email or another agreed electronic method. Notices are treated as received in line with the rules stated in the booking confirmation or, if no rule is stated, within a reasonable time after dispatch. The customer must ensure that contact details remain current so that notices and invoices can be delivered properly.
The relationship between the parties is one of independent contracting and does not create a partnership, joint venture, or agency unless expressly agreed in writing. You may not assign or transfer your rights or obligations under the agreement without our prior consent. We may assign or transfer our rights where it is lawful to do so, including in connection with a business reorganisation or sale.
Governing law and jurisdiction: these terms and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the law requires otherwise. If the customer is based elsewhere in the UK, this governing-law clause remains applicable to the extent permitted by law.
This agreement reflects the standard conditions for a secure and professionally managed self-storage service. By continuing to use the storage unit, paying the required charges, or keeping goods in the facility after receiving these terms, you confirm your acceptance of them. If you do not agree, you must not proceed with the booking or use the service.